sr project manager casino program fanduel group

In addition, you will continuously explore and improve pain points within the team. You will be responsible for communicating your research to the Customer Operations Leadership team & relevant stakeholders. In this role, you will lead enhancements to the fraud and payments core tooling to drive agent efficiency - as measured by handle times, case/interactions per hour, resolution time and first contact resolution rate. Our brands include: FanDuel: A game-changing real-money fantasy sports app FanDuel Sportsbook: America's #1 sports betting app TVG: The best-in-class horse racing TV/media network and betting platform FanDuel Racing: A horse racing app built for the average sports fan FanDuel Casino & Betfair Casino: Fan-favorite online casino apps FOXBet: A world-class betting platform and affiliate of FanDuel Group PokerStars US: The premier online poker product and affiliate of FanDuel Group THE POSITION Our roster has an opening with your name on it As the Senior Manager, you will be responsible for helping drive a world-class support organization by empowering agents with the tools, processes, and information they need to deepen customer relationships and deliver amazing results. FanDuel Group is based in New York, with offices in California, New Jersey, Florida, Oregon and Scotland.

From our many opportunities for professional development to our generous insurance and paid leave policies, we're committed to making sure our employees get as much out of FanDuel as we ask them to give. That means we'll never compromise when it comes to looking out for our teammates. And make no mistake, we are here to win, but we believe in winning right. That's no easy task, which is why we're so dedicated to building a winning team. FanDuel Group is a world-class team of brands and products all built with one goal in mind - to give fans new and innovative ways to interact with their favorite games, sports, teams, and leagues.

Sr project manager casino program fanduel group